Konark Cable System OPC Private Limited believes in helping its customers as far as possible, and therefore has a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the order has been communicated to our vendors or merchants and they have initiated the process of shipping it.
- In case of receipt of damaged or defective items, please report the same to our customer service team. The request will be entertained once the merchant has checked and determined the same at their own end. This should be reported on the same day as receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team on the same day as receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any refunds approved by Konark Cable System OPC Private Limited, it will take 1–2 days for the refund to be processed to the end customer.
Contact customer service
Call 06764-222212 (customer support) or message us on WhatsApp at +91 96687 70433, or email support@kcsfibernet.in.