Find what you want to know.
Common questions about installation, devices, support and billing. Can't find your answer? Reach out on WhatsApp or call our support line.
Installation, devices, support and billing.
Can't find your answer? Call 06764-222212 or message us on WhatsApp.
How long before I can start using the service?
Once you sign up, our local technician team schedules an installation visit, runs the fiber connection to your home or office, and sets up your router. Most connections in serviceable areas are activated within a few days of confirming your address and plan.
Which devices does KCS Fibernet support?
Our router works with any standard Wi‑Fi device: phones, laptops, smart TVs and streaming boxes. For our OTT combo plans, supported apps run on Android TV boxes, smart TVs, and mobile devices through their respective apps.
How do I get technical support?
Call our customer support line at 06764-222212, or message us on WhatsApp at +91 96687 70433. Our local team can troubleshoot most issues remotely, and will schedule an on-site visit if needed.
Are there any annual fees or equipment charges?
No. KCS Fibernet plans are priced with no annual fee and no separate equipment charge. The monthly price shown for your plan is what you pay, plus applicable GST.
What's your refund and cancellation policy?
Our full refund and cancellation terms are published on our policy page. In short, eligible refund requests are reviewed on a case-by-case basis depending on service usage and installation status. Contact support to start a request.
Do you offer business or enterprise plans?
Yes. We offer business broadband, dedicated leaselines, enterprise solutions and SD-WAN internet for organisations of any size. Visit our Business page or contact us to discuss requirements and pricing.
Is KCS Fibernet available at my address?
We're actively expanding fiber coverage across Angul. Check the coverage list, or share your address on WhatsApp or by phone and our team will confirm serviceability and the fastest plan available at your location.
How can I pay my bill or recharge?
You can pay or recharge through PhonePe, Google Pay and other UPI and payment apps, or through any BBPS (Bharat BillPay) channel. You can also log in to the customer portal at my.kcsfibernet.in to manage your account.