KCS Fibernet (Konark Cable System OPC Private Limited)
KCS Fibernet ("we", "our", "us") operates the website https://kcsfibernet.in and provides broadband internet and related services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full Name
- Phone Number
- Email Address
- Installation / Billing Address
- Identity Proof (for KYC compliance, if required)
b) Technical Information
- IP Address
- Device information (browser, OS, device type)
- Network usage logs and browsing metadata
c) Payment Information
- Billing details and transaction records
(Note: We do not store debit/credit card details. Payments are processed through secure third-party payment gateways.)
2. How We Use Your Information
Your information is used for:
- Providing broadband and related services
- Installation, activation, and maintenance support
- Billing, invoicing, and payment processing
- Customer support and issue resolution
- Service updates, notifications, and offers
- Network monitoring, optimization, and security
- Compliance with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal data. We may share your data with:
- Government and regulatory authorities (as required by law)
- Payment gateway providers for transaction processing
- Vendors and technical partners for service delivery
- Law enforcement agencies upon lawful request
4. Data Security
We implement industry-standard security measures, including:
- Secure infrastructure and firewalls
- Controlled access to sensitive data
- Monitoring systems to prevent unauthorized access
Despite these measures, no online system is completely secure.
5. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze traffic and performance
- Store user preferences
Users can disable cookies via browser settings.
6. Data Retention
We retain user data:
- As long as the customer relationship is active
- As required under applicable laws and regulatory guidelines
7. Your Rights
You have the right to:
- Access your personal information
- Request correction or updates
- Request deletion (subject to legal obligations)
To exercise these rights, contact us using the details below.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content.
9. Lawful Interception & Monitoring
KCS Fibernet complies with lawful interception and monitoring requirements as mandated by the Department of Telecommunications (DoT), Government of India.
- We may be required to intercept, monitor, or disclose customer data and communications to authorized government agencies.
- Such actions are performed only under valid legal authorization.
- Customers acknowledge that services may be subject to lawful monitoring without prior notice, as per applicable laws.
- KCS Fibernet shall not be liable for any lawful interception carried out under government directives.
10. Data Logs Retention Policy
In compliance with directives from the Department of Telecommunications and other authorities:
- We maintain logs including:
- Assigned IP addresses
- Session start and end timestamps
- Subscriber identification details (KYC records)
- These logs are retained for a minimum period of 1 year or as prescribed by law
- Logs may be shared with authorized government agencies upon lawful request
- Data is securely stored and accessed only by authorized personnel
11. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
12. Contact Us
KCS Fibernet
(Konark Cable System OPC Private Limited)
📍 Angul, Odisha – 759123, India
📧 Email: support@kcsfibernet.in
📞 Phone: 06764-222212
🌐 Website: https://kcsfibernet.in
13. Consent
By accessing our website or using our services, you agree to this Privacy Policy.
KCS Fibernet fully adheres to all applicable guidelines, security conditions, and compliance requirements issued by DoT, TRAI, and other statutory authorities in India.
