Common questions about installation, devices, support and billing. Can't find your answer? Reach out on WhatsApp or call our support line.
Once you sign up, our local technician team schedules an installation visit, runs the fiber connection to your home or office, and sets up your router. Most connections in serviceable areas are activated within a few days of confirming your address and plan.
Our router works with any standard Wi‑Fi device — phones, laptops, smart TVs and streaming boxes. For our OTT combo plans, supported apps run on Android TV boxes, smart TVs, and mobile devices through their respective apps.
Call our customer support line at 06764-222212, or message us on WhatsApp at +91 96687 70433. Our local team can troubleshoot most issues remotely, and will schedule an on-site visit if needed.
No. KCS Fibernet plans are priced with no annual fee and no separate equipment charge — the monthly price shown for your plan is what you pay, plus applicable GST.
Our full refund and cancellation terms are published on our policy page. In short, eligible refund requests are reviewed on a case-by-case basis depending on service usage and installation status — contact support to start a request.
Yes — we offer business broadband, dedicated leaselines, enterprise solutions and SD-WAN internet for organisations of any size. Visit our Business page or contact us to discuss requirements and pricing.
We're actively expanding fiber coverage across Angul. Share your address on WhatsApp or by phone and our team will confirm serviceability and the fastest plan available at your location.